IT Help Desk Blog
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
Small Business Help Desk Software: Top 3 Platforms to Consider
Discover the top 3 small business help desk software that can serve as ticketing systems for your agents to close more tickets faster.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
Help Desk Performance Metrics: The Most Important KPIs to Track
Learn the benefits of tracking and analyzing help desk performance metrics to improve customer service and find out the most important KPIs to measure.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
Top 5 Automated Help Desk Software to Boost Agents’ Performance and Customer Satisfaction
ScienceSoft explains the value of service desk and customer support automation and shares the top 5 help desk automation platforms.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
5 Effective Tips to Boost Mobile App Customer Support
ScienceSoft’s Help Desk Manager shares valuable tips to improve customer support of mobile apps.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
5 Easy-to-Follow Tips to Improve Customer Support
ScienceSoft’s Help Desk Manager shares useful practices for improving customer support.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Enterprises
Help Desk
How to Improve Enterprise Customer Support
ScienceSoft’s help desk manager shares tips for enhancing the customer support service in enterprises.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
3 Effective Customer Support Tips to Borrow from SaaS Companies
Find out how to upgrade your customer support with best practices from leading SaaS businesses.
Veranika Kavaliova
Help Desk Manager, ScienceSoft
Help Desk
Customer Service
Customer Service vs. Customer Support: How Are They Different
ScienceSoft’s help desk manager explains the difference between customer service and customer support.
